Shipping & Delivery

Your shopping experience is the most important. Please send us an email at support@follownatural.com if any issues, and we will try our best to help.

How long does shipping take?

Delivery usually takes 3-6 weeks depending on your location. Preparation before shipment takes around 2-3 days (refund can be permitted within 24 hours after purchase as it is in this period) and the table below shows estimated delivery periods for some destinations:

Country Estimated Delivery Period (days)
USA 10 - 20
Canada 16 - 26
Australia 13 - 20
France 13 - 22
Spain 25 - 43*
Mexico 26 - 60*
Portugal 20 - 40
Brazil 33 - 60*
Poland 20 - 40
Hong Kong 15 - 25

*may take longer during holiday seasons*

It is to be understood that the company does not hold control over delivery, packages are to be proceeded through normal post system including customs for some cases and some delay during high seasons such as Christmas or New Year due to high level delivery traffic.

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

IMPORTANT: Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. If you realize you have made an error, simply e-mail us at support@follownatural.com

Will I be charged duty or import fees?

All prices listed on the website are pre-tax and pre-import fees. We artificially mark down our product cost and label it on certain orders to lower the tax burden for our customers

For US Customers: orders under the value of $800 should not be charged additional duty, taxes, or fees.

For other International Customers: please refer to your own country's policies in regards to importing tax and duty.

Can I track my order?

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

International shipping restriction

Currently we do not ship to the following countries:

  • Faroe Islands
  • Cayman Islands
  • US Virgin Islands
  • Northern Mariana Islands
  • British Virgin Islands
  • Turks and Caicos Islands
  • Solomon Islands
  • Falkland Islands
  • Marshall Islands
  • Reunion
  • Bouvet Islands
  • Christmas Islands
  • Cocos (Keeling) Islands
  • Cook Islands
  • Heard Island and McDonald Islands
  • Norfolk Island
  • Sint Maarten
  • South Georgia and the South Sandwich Islands
  • United Arab Emirates
  • Israel
  • Iraq
  • Canary Islands
  • Saudi Arabia
  • South Africa

Important Disclaimer

In the case you are charged additional tax, duty, and/or import fees, we are not liable for those payments.

If you fail to pick up the item from your local import authorities and the item gets sent back, we can only offer a partial refund deducting our shipping and processing costs.

If your order does not arrive within 4-6 weeks, please do not hesitate to contact us via support@follownatural.com